Core Expertise
- Windows Server 2016–2025
- Active Directory & Entra ID
- Microsoft 365 / Intune / Azure
- Firewalls (Cisco, SonicWall, Sophos)
- VPNs, VLANs, Routing
- Endpoint & Identity Security
- PowerShell Automation
- VMware & Hyper‑V
- Tier‑3 Escalation
- Incident Response
Professional Experience
Senior Systems Administrator / Service Manager
Computer Service & Network Center — Columbus, GA | 2006–Present
- Maintain secure internal networks, servers, cloud resources, and multi‑site infrastructure.
- Serve as Tier‑3 escalation for advanced workstation, network, and server issues.
- Design and manage firewalls, VPNs, VLANs, routing, MFA, and hardened security policies.
- Automate system deployment using imaging, post‑install scripts, GPO, Intune, and PowerShell.
- Lead incident response efforts and proactively block threat actors.
- Create documentation and standards that reduce repeat incidents and support load.
Impact: Stabilized high‑risk client environments, reduced security incidents, and shortened system deployment time through automation and standardization.
District Technical Support Specialist
H&R Block — Columbus, GA | 2004–2006
- Supported distributed branch offices with server, network, and endpoint troubleshooting.
Field Technician
Lightspeed Datalinks — Columbus, GA | 2001–2002
- Installed and supported network and server infrastructure for commercial clients.
Education
Computer Networking & Repair (Certificate) — Columbus Technical College
Professional Traits
- Exceptional communicator between technical and non‑technical stakeholders
- Strong security mindset with practical risk assessment
- Calm under pressure; owns problems through resolution